1. About Us
London Private Investigators (LPI) provides professional investigative services throughout London, the United Kingdom and, where agreed, internationally.
2. Services
Services may include surveillance; matrimonial and relationship investigations; cohabitation investigations; background investigations and due diligence; tracing; corporate, employee misconduct, workplace and insurance fraud investigations; safeguarding-related enquiries; GPS/location-related investigative services where lawful and appropriate; TSCM; environmental and infrastructure investigations; OSINT; evidence gathering; and other lawful investigative services agreed with the client.
3. Client Instructions
Before accepting an instruction, LPI may require information concerning the client, subject, relationship to the matter, purpose and intended outcome. The client must provide accurate information and must not deliberately withhold information that may materially affect legality or proportionality.
4. Lawful and Ethical Investigations
LPI only accepts instructions it reasonably believes can be undertaken lawfully and appropriately. Payment or instruction does not oblige LPI to use a particular technique. LPI may refuse, modify, suspend or terminate activity that appears unlawful, misleading, disproportionate, unsafe, harassing or otherwise inappropriate.
5. Quotations, Fees and Expenses
Fees will normally be confirmed before work begins. Unless expressly stated otherwise, prices exclude VAT. Work outside the agreed scope, reasonable third-party costs and agreed operational expenses may be charged separately. The charging structure will be stated in the quotation, invoice or written instruction.
6. Surveillance
Surveillance is inherently unpredictable and is subject to the agreed minimum deployment, day rate or other agreed arrangement. Operational decisions, including positioning, continuity, safety and whether continued surveillance remains proportionate, remain with LPI and its investigators. Additional authorised hours may be charged at the applicable rate.
7. Payment
Payment terms are stated on the relevant invoice or quotation. Certain services require payment in full before commencement. Failure to pay when due may result in suspension or cancellation.
8. Cancellation and Rescheduling
Clients should notify LPI promptly of cancellation or rescheduling. Where investigators, vehicles, accommodation, travel or other resources have already been committed, reasonable cancellation/rescheduling charges and non-refundable expenses may apply. Nothing in these terms removes statutory consumer cancellation rights. Where a consumer expressly requests commencement during an applicable cancellation period, payment may be due for services properly supplied before cancellation to the extent permitted by law.
9. No Guarantee of Outcome
LPI cannot guarantee that a subject will appear, that surveillance will establish a suspicion, that a trace will identify a current address, that a background search will reveal particular information or that an investigation will produce a client's anticipated outcome. Fees relate to professional time, resources and work undertaken, not a guaranteed result.
10. Evidence, Research and Reports
LPI may obtain contemporaneous notes, photographs, video and other evidence. Reports should distinguish observations, client-supplied information, third-party information, allegations and assessments where appropriate. Third-party/public-source information may be incomplete or inaccurate. Reports are prepared for the legitimate purpose for which LPI was instructed and must not be altered so as to misrepresent findings.
11. Confidentiality
Client enquiries and investigations are treated confidentially. Information may be disclosed where necessary to provide the service, authorised by the client, required or permitted by law, or otherwise lawfully necessary. Absolute confidentiality cannot be promised where disclosure is legally required.
12. Investigators and Specialist Providers
LPI may use appropriately selected investigators, researchers, technical specialists and service providers. Relevant information may be shared with them where necessary, subject to appropriate confidentiality and data-protection requirements.
13. Data Protection
LPI processes personal information in accordance with applicable UK data-protection legislation. Investigative work may involve clients, subjects and third parties. Further information is contained in LPI's Privacy Policy.
14. Client Use of Information
Clients must use reports, photographs, information and evidence lawfully and must not knowingly use them for harassment, intimidation, unlawful discrimination, criminal activity or other unlawful purposes. LPI may refuse further services where supplied information appears to have been misused.
15. Liability
LPI will exercise reasonable skill and care. Nothing excludes liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to applicable law, LPI is not responsible for losses resulting solely from circumstances outside its reasonable control or inaccurate/incomplete information supplied by clients or independent sources. Nothing affects statutory consumer rights.
16. Legal Proceedings
Court attendance, witness statements, additional evidential preparation or other work connected with legal proceedings is not included unless expressly agreed and may attract additional professional fees and expenses.
17. Complaints
Complaints should be sent promptly to info@londonprivateinvestigators.com. LPI will review legitimate concerns fairly and professionally.
18. Intellectual Property
Unless otherwise agreed, LPI retains intellectual-property rights in its report formats, methodologies, templates and proprietary materials. Clients may use supplied reports and evidence for the legitimate purpose for which the investigation was commissioned.
19. Website Information
Website information is general information and is not legal advice. Service descriptions do not mean every investigative technique is lawful or appropriate in every case.
20. Changes and Governing Law
LPI may update these terms to reflect changes in services, practices or law. The terms applicable to an instruction will normally be those provided when accepted, subject to agreed variation. These terms are governed by the laws of England and Wales, subject to mandatory consumer rights.
You will not be judged, pressured or rushed. Speak with an investigator, explain your concern, and we will tell you honestly whether an investigation would help.
All enquiries are handled privately and respectfully. You can contact us even if you are only seeking advice.